How to Make End-User Training Actually Stick (Hint: It’s Not About the Tech)
Been burned by training? We hear ya.
You identified that training would benefit your people. You rallied the team. You scheduled the training. Then, finally, it’s training day! The trainer joins the group and delivers all the info. The training template is delivered.
Should be a slam dunk, right? Check that box, training done!
The reality is that even with the best intentions, most end-user training programs fall flat. The reason? They focus too much on the tech itself and not enough on the people using it. When training is treated as a checkbox exercise—delivered in one-size-fits-all formats with little context—it’s no wonder adoption lags and frustration grows.
User first training is training that sticks.
Effective training isn’t just about transferring knowledge; it’s about sparking engagement. If the users can’t see how this impacts them, retention becomes an uphill battle. Why would you bother storing knowledge in your precious brain space if you can’t see how it improves your day?
Users need to see how the tools connect to their daily work, solve real problems, and make their lives easier. Relevance is key. When training content mirrors actual workflows and challenges, users are far more likely to retain and apply what they learn.
Excel & Flourish is about the people that use the tech.
At Excel & Flourish, we believe training should be designed with users, not just for them. Our user-centered approach starts by understanding the roles, goals, and pain points of your team. We tailor content to reflect your reality and struggles —whether that’s frontline staff navigating new scheduling tools or analysts adopting advanced reporting features.
We also prioritize delivery formats that match how people learn best. That means short, interactive sessions led by an experienced and engaging trainer. We recognize that what is easy and intuitive for the trainer is no such thing for the end user. That’s why you sought us out in the first place, right?
Our goal is always the same: make training feel like a helpful conversation, not a lecture. We encourage the users to ask the questions on their mind, no matter how big or small. We listen to their struggles, and let’s face it, fears. Technology can be overwhelming at times, and we break it down into easy to digest steps, sweeping the fear right out the door.
Monthly Tech Bytes deliver!
One of our most effective training options is the Monthly Tech Bytes. We partner with you and your team to dive into the most impactful outcomes and design each monthly training with that in mind.
Sure, we start with basics – sessions like Microsoft 365: Why It’s Cool and Teams: Meetings, Chats, Calls – and from there, we build your dream training plan. We can deliver tons of value for those that work with Excel (spreadsheet clunkiness ends with us), Outlook (show that inbox who’s boss) and now, Copilot. Find out the best, safest and most effective ways to leverage AI into your world. It’s a game changer, and we’ll walk you through it all.
Empowered users change the game.
When training is relevant, engaging, and people-driven, it is no longer a check box task—it’s a tool for transformation and elevation. It’s never been about the tech. It’s always been about the people. When people embrace tech with confidence and purpose, workdays become a well oiled machine.