Why Large Organizations bring in Outside Trainers

Organizations spend a lot of money, time, and energy building their IT departments. Did I say money? Because, yes, they spend a lot of money on building that team.  

Talent recruitment, vetting and verifying skills, onboarding. It's not a short process. It's not without its challenges. 

And the IT team is dedicated to what they do. I've been involved with many organizations with IT folks that are absolutely brilliant at what they do.  

So, what DO they do? 

They are connecting the networks. They are making sure that the whole organization can work seamlessly by ensuring that the whole system doesn't crash. They are in charge of the back of the house so that the front of the house can run without incident. 

They are about security. They want to catch the phish before they get to your inbox. They are about governance. They know everything about file management. 

They are not built for application use questions. Your help desk was not meant to answer the 'how to' of your day-to-day applications. 

This is why large organizations bring in specialists. Even VERY large organizations. They recognize that they don't know what they don't know, and bringing in specialists is a way to allow their teams to embrace tools that make their job easier. 

Training is not a replacement for IT. It complements IT. 

It is a completely different skill set. 

I've been working with sizable organizations that have robust IT departments for my entire career, perhaps more now than ever. With the introduction of AI/Copilot, training is no longer something that can be easily offloaded to an already overloaded IT department. 

Many organizations through the years have worked on the assumption that their internal IT team should handle end-user training.  

But the reality is that organizations need specialists who understand how employees actually use Excel, Teams, Word, Power Point, Copilot and more. They need department specific, use-case training so that the sales team isn't learning what the HR team needs and so on and so on. 

The orgs that will see the best ROI on their tools are the ones that also invest in specialists to train their people. Use case, departmental training cannot be underestimated - it is literally the key to unlocking the best in your people. The best in productivity, client satisfaction, improved response time and personal accountability. 

When teams have confidence in their use of tech, there is no limit.