Proving the ROI of Microsoft 365 Training (And they aren’t logins or licenses)
Lots of organizations have invested in Microsoft 365. You’ve poured your business heart (good intentions), soul (your people) and resources (um, money) into the platform, trusting that it will all work itself out.
The challenge?
Can you prove if it’s actually making a difference?
The metrics of success for MS365 adoption don’t look like your standard KPIs.
These metrics have their own heart, soul and resources. And they aren’t logins or licenses.
They are behavior change and measurable outcomes.
The ROI you’re looking for, the proof of concept, is right here for the taking. You’ll want to find out what changed, why it matters and how it impacts your business.
Simple, right?
Actually – yes. Yes it is.
Metrics That Actually Matter
Here are a few ideas on how you might review your MS365 adoption and see what’s decided to stick....
✅ Baseline Usage Metrics
Feature adoption (Copilot in Outlook, Teams, Word): What have your people bought into? What do they talk about around the water cooler (do they have those anymore?)
Frequency of use: Are they actually USING these tools? The longer that you go between usage the more re-learning that needs to happen. Logging in every so often brings you skills that work every so often.
✅ Behavior Metrics That Show Progress
Reduction in time spent on tasks (emails, summaries, drafts): Surf the office and find out from the users themselves who is cutting time on tasks. There’s real value here, but you have to dig in and find it.
Increase in first-draft quality: Rewrites can be a thing of the past if you are truly committed to adoption.
More independent problem-solving: Less tickets and ‘let’s circle back when I have a chance to figure it out’ mean true progress.
✅ Here’s What Leaders Want to See, aka Success Metrics
Time saved per employee: You can measure this as in depth as you’d like, but you’ll often see this with your own eyes in the form of increased engagement and project execution
Faster turnaround on deliverables: See above. It can be measured in detail, but you’ll often feel these wins before you even measure it.
Reduced reliance on support/help desk: Free up your IT folks for the things they really need to be doing.
✅ On The Ground Reporters Might Hear....
“OMG, I saved 30 minutes on a client proposal” (first proposal in might just win)
“Our Team reduced meeting follow-up time by 50%” (forward momentum is hard to argue with)
“Created a report in 10 minutes vs. 1 hour” (cut it out. This is a TRUE gift)
Need help turning your training into measurable wins? Let’s build your plan for success today.